turnip
If you opened a account at the Royal Palm Beach Branch and want to speak with someone there it is almost impossible to do so in a timely manner. Expect to make multiple calls to get someone to answer the phone. I average several calls over a one or two day period to reach anyone there by phone. It will not let you leave a voicemail for a return call. It directs you to make a appointment to come in. If you need to speak with your acct. manger for any reason by phone it is not the branch to go to. Before opening a BOA acct. I would first try to reach your local branch you intend to use a few times first to see if you have the same problem. Not being able to leave a voicemail, is of course horrible customer service.
Great customer service! The Branch Manager (Eric) understands his clients needs and comes through. When most bankers are shying away from customer service, this Bank is going the extra mile to make sure customers problems are solved. Very, very impressed. Eric, thank you for your help yesterday. Great job!
Do not join BOA.. they Want to charge a fee when I had a custom debit card already and they decide to cancel it and send me a generic one. 5 to 10 fee for another custom card.. few days prier my credit card charge did not go through.. important charge.. I called the number on my card.. I was on hold for 45 mins.. I found another way to pay.. this bank is useless
Bank Of America Financial Center is a US Bank based in Royal Palm Beach, Florida. Bank Of America Financial Center is located at 11601 Okeechobee Blvd, Royal Palm Beach, FL 33411, USA.
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